Customer Service Series Explanation:
The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service.
You may recall my previous post about Gentleman’s Box. I had ordered a subscription of this box for a loved one who bashfully owned up to the fact that one product in the final box was defective. He liked the item, but didn’t want to make me feel bad that it arrived broken since I had spent my money on the box. I was glad he told me because I reached out in a quick email to Gentleman’s Box to let them know what was going on. They painlessly sent out a replacement!!! It was refreshing to see such good customer service. They didn’t try to blame it on the customer in anyway, but rather apologized for the inconvenience and insisted on making it right by sending a replacement.
The Box in general was a hit and had great products each month. So I already recommend it if the theme suits you, but now seeing first hand that their customer service is top notch makes me want to recommend it even more!
More From The Customer Service Series:
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