Customer Service Series Explanation:
The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service.
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Amazon's Customer Service:
Amazon has really great customer service, in my experience. I have been an Amazon customer since 2010. I do not hesitate to contact them if I have an issue with an order or if my Prime shipped item came later than it was expected. I have found their employees to be efficient in handling these issues. If there is a delivery delay, at times I have been offered a complimentary extension of my Amazon Prime membership for one month and when there has been an issue with a product that can not be returned with their easy return system for whatever reason, I have been issued a refund or a partial credit on my account. If you are offered a refund, you have the option to re-order the item with 1 day shipping and they will reimburse you for the shipping cost. You can see below the email response from the rep:
They even send a follow up email:
Amazon's customer service is timely, efficient, and satisfying in my personal experience. The example above is just one small cost item example. They care about the customer experience even on a low-value item just the same as a higher cost item. In my book, Amazon sets the standard of customer service!
If you need to get in touch with Amazon customer service, save this link. It takes you directly to the email/message form. You will need to log into your account after clicking this link and then select the order and item you are writing about. It is the most convenient way for you to get assistance and it can be cumbersome to navigate to this option on your own which is why I recommend bookmarking it. I hope this helps!
Customer Service Series: