Customer Service Series Explanation:
The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service.
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Oreo Cookies by Nabisco (a Mondelez International Company)
I recently reached out to Oreo to give some feedback on cookies I purchased. Have you tried the Golden Oreos? I decided I was not impressed with them. What's more, I noticed inconsistencies in the amount of cream in the package. If there is a quality issue or a consistency issue, companies are interested in knowing. They would rather get feedback and make adjustments if needed and keep customers than have someone quit buying the products.
The parent company, Mondelez International, responded promptly and mailed out a coupon for a free product to replace the one I was dissatisfied with. I think that is great customer service! Needless to say, I got a family pack of Double Stuf ;)
You can read their full response below:
Customer Service Series: