Customer Service Review: Ipsy

Ipsy Glam Bag IpsyCare Customer Service Review:

Do you remember in my Ipsy Post for January's 2018 Glam Bag that one product, the Lue by Jean Seo serum had leaked all over everything, and I wrote to Ipsy to see how they would handle it?
In less than 2 hours, here is the reply I received:

As promised, I did get a tracking number and a replacement which was a different product. (First Aid Beauty's Pure Skin Face Cleanser)  Overall, I felt this was good customer service. The response was very prompt (less than 2 hours!) and I was offered something in place of my damaged item. Unfortunately I was not offered the same item, but that's okay. I was just happy to have *some* thing.  I have read some people being given a bonus item when they had an issue with their bag, but that was not my experience. Still, I received something suitable and in a decent time frame so I am pleased. 

I really like my ipsy subscription. If you wanna try Ipsy, this is my referral link. I think we both get points if you sign up for this link? You can use points to buy products from the ipsy website!​

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Customer Service Series Explanation:

The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service. Click here to see more in the Customer Service Series.