• Latest Posts
  • Capsule Wardrobe
  • Style
  • Brands
    • Clothing >
      • Encircled >
        • Encircled Reviews
      • Tradlands
      • Vetta Capsule
    • Shoes >
      • Bali Elf Handmade Leather Shoes & Accessories
      • Birdies
      • Nisolo
      • Rothys
    • Meal Delivery >
      • Aldi
      • Butcherbox
      • Hello Fresh
    • Travel >
      • Away Luggage
    • Home >
      • Last Tissue
      • Last Object
      • Brooklinen
    • Sustainable Gifts
    • Black Friday/ Cyber Monday 2020 >
      • Sustainable Brands Black Friday Cyber Monday Deals
      • Blog Posts - Sustainable Brand Round-up BFCM 2020
      • Encircled - Canadian Shoppers
      • Encircled - US/Global Shoppers
      • Etsy Black Friday & Cyber Monday BFCM 2020
  • Lifestyle
    • Discounts & Promos >
      • Last Tissue & Last Swab Discount Code TRIPDONTFALL
      • Hello Fresh Sign Up Discount!
      • Butcherbox Sign Up Discount
      • Instacart Sign Up Discount Code
      • Current Miles + Points
      • Chase Freedom - 5% Cashback Groceries - $200 Bonus
      • Chase Freedom Unlimited - % Groceries + 1.5% Cashback Everyday - $200 Bonus!
      • Chase Sapphire Preferred - Best Travel Card - $0 Foreign Transaction Fees - $750 Bonus!
    • Food & Drink
    • For The Home
    • Reviews
    • Tiny Houses
    • Travel
TDF LIFE & STYLE
  • Latest Posts
  • Capsule Wardrobe
  • Style
  • Brands
    • Clothing >
      • Encircled >
        • Encircled Reviews
      • Tradlands
      • Vetta Capsule
    • Shoes >
      • Bali Elf Handmade Leather Shoes & Accessories
      • Birdies
      • Nisolo
      • Rothys
    • Meal Delivery >
      • Aldi
      • Butcherbox
      • Hello Fresh
    • Travel >
      • Away Luggage
    • Home >
      • Last Tissue
      • Last Object
      • Brooklinen
    • Sustainable Gifts
    • Black Friday/ Cyber Monday 2020 >
      • Sustainable Brands Black Friday Cyber Monday Deals
      • Blog Posts - Sustainable Brand Round-up BFCM 2020
      • Encircled - Canadian Shoppers
      • Encircled - US/Global Shoppers
      • Etsy Black Friday & Cyber Monday BFCM 2020
  • Lifestyle
    • Discounts & Promos >
      • Last Tissue & Last Swab Discount Code TRIPDONTFALL
      • Hello Fresh Sign Up Discount!
      • Butcherbox Sign Up Discount
      • Instacart Sign Up Discount Code
      • Current Miles + Points
      • Chase Freedom - 5% Cashback Groceries - $200 Bonus
      • Chase Freedom Unlimited - % Groceries + 1.5% Cashback Everyday - $200 Bonus!
      • Chase Sapphire Preferred - Best Travel Card - $0 Foreign Transaction Fees - $750 Bonus!
    • Food & Drink
    • For The Home
    • Reviews
    • Tiny Houses
    • Travel

Customer Service: Scott Toilet Paper (Kimberly Clark Company)

1/27/2018

0 Comments

 

Scott Toilet Paper (Kimberly Clark Company) Customer Service Review

What’s your favorite type of toilet paper? Do you go the cheapest route or the plushest?

I usually pick up Quilted Northern Ultra Plush (the one in the purple packaging), but I am open to suggestions.


Unless, of course, that suggestion is the Scott Extra Soft toilet paper in the deceptively similarly purple packaging. Scott’s Toilet paper is 1 ply whereas the Quilted Northern is 3 ply. Scott’s toilet paper tore easily and couldn’t even hold up to the occasional blowing-of-the-nose. Lame. And of course I bought a huge pack. Why did I do this, you ask? Because I reached that dreaded moment when you realize you have NO MORE TOILET PAPER IN THE HOUSE. I run to the local drugstore and they are all out of my usual TP. Tragic. But next to the empty shelf space of my beloved toilet tissue was a similarly packaged competitor so I, like a naive fool, assumed they were parallel products and bought it. And I bought a big pack because I hate buying toilet paper. It always seems to cost so much for what it is and what you do with it.... LOL

At any rate, I wrote to the company via their website just to give them some feedback about my experience with the paper being rough (especially since it’s called “Extra Soft” and not holding up well in use. The very next day I received the following email:
Picture
6 days after that email I received the following letter and coupon from the company.
Picture
Picture
I appreciate that the company suggested an alternative that I may like and then provided me a coupon to try (possibly) the product they suggested. The Customer Service rep clearly understood what exactly dissatisfied me with the product to be able to recommend to meCottonelle Ultra Comfortcare as something that I may like instead. Granted, the coupon they sent is for $4 and I spent at least $10 on the jumbo pack of the junk paper that I originally got, but hey I am still happy!

I think this is good customer service. A prompt email response with a suggested alternative coupled with a timely follow up note and coupon. I will not buy theScott toilet paper again (I have vowed this before, but was suckered in by the claims of softness), but I will continue to buy other products produced by the Kimberly Clark parent company!

Customer Service Series Explanation:

he market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service. Click here to see more in the Customer Service Series.

0 Comments



Leave a Reply.

    Travel Smarter- C- EN1

    Amazon Store

    Check Out My Favorite Amazon Items!



    Categories

    All
    Accessories
    Amazon
    Apple
    Baking
    Bamboo
    Beauty
    Birchbox
    Boxycharm
    Butcherbox
    Cleaning
    Clothing
    Cooking
    Cult Crushes
    Customer Service
    Dinner Ideas
    Drinks
    Easy Meals!
    Eco
    Elate Cosmetics
    Encircled
    Essential Oils
    Etsy
    Fails
    Family
    Fashion
    For Little Ones
    For The Home
    Gifts
    Guys
    Hair
    Health
    Health & Wellness
    Hello Fresh
    Influenster
    Ipsy
    Jewelry
    Low Waste
    Make Up
    Nail Polish
    Natural
    Norwex
    Oils
    Oreo
    Pack This!
    Recipe
    Reviews
    Rothy's
    Saving Money
    Serums
    Shoes
    Skin Care
    Snacks
    Suavs
    Subscription Box
    Summer
    Sustainable
    Sweet Saturdays
    Tech
    Tictail
    Tieks
    Travel
    Tutorial

    Archives

    December 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    February 2019
    January 2019
    November 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    April 2017
    November 2016
    October 2016
    July 2016
    December 2015

    Some (not all) posts contain affiliate links. When you click them, I may receive credit of some sort. I hope they are convenient and helpful for you and if so, clicking them will be helpful to me! Thanks for your support! :o) 
Trip Don't Fall Travel & Lifestyle Blog (TDF)
www.tripdontfall.xyz
Copyright 2021
  • Latest Posts
  • Capsule Wardrobe
  • Style
  • Brands
    • Clothing >
      • Encircled >
        • Encircled Reviews
      • Tradlands
      • Vetta Capsule
    • Shoes >
      • Bali Elf Handmade Leather Shoes & Accessories
      • Birdies
      • Nisolo
      • Rothys
    • Meal Delivery >
      • Aldi
      • Butcherbox
      • Hello Fresh
    • Travel >
      • Away Luggage
    • Home >
      • Last Tissue
      • Last Object
      • Brooklinen
    • Sustainable Gifts
    • Black Friday/ Cyber Monday 2020 >
      • Sustainable Brands Black Friday Cyber Monday Deals
      • Blog Posts - Sustainable Brand Round-up BFCM 2020
      • Encircled - Canadian Shoppers
      • Encircled - US/Global Shoppers
      • Etsy Black Friday & Cyber Monday BFCM 2020
  • Lifestyle
    • Discounts & Promos >
      • Last Tissue & Last Swab Discount Code TRIPDONTFALL
      • Hello Fresh Sign Up Discount!
      • Butcherbox Sign Up Discount
      • Instacart Sign Up Discount Code
      • Current Miles + Points
      • Chase Freedom - 5% Cashback Groceries - $200 Bonus
      • Chase Freedom Unlimited - % Groceries + 1.5% Cashback Everyday - $200 Bonus!
      • Chase Sapphire Preferred - Best Travel Card - $0 Foreign Transaction Fees - $750 Bonus!
    • Food & Drink
    • For The Home
    • Reviews
    • Tiny Houses
    • Travel