Customer Service Series Explanation:
The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service.
Youngblood Cosmetics Customer Service:
Several years ago I switched from Bare Minerals Foundation to Youngblood Cosmetics. I really like Youngblood’s loose mineral foundation so I wanted to try some other products of theirs. I tried their Pressed Mineral Rice Setting Powder thinking it would be perfect to keep in the car for touch ups on a hot day.. Turns out I didn’t really reach for it often when I was out and about so I took it inside to use to set my makeup look. After a couple uses it caved in the center in the weirdest way. It’s not like I hit pan. It’s not like I dropped it. It just caved in in the middle, that’s the only way I can explain it.
Finally I reached out to their customer service. I explained the situation and asked if it was common. Here’s the response I got:
”Thank you for your feedback. I haven’t heard of this happening. How long have you had it? Did you purchased the rice powder from us?
The Rice Powder is also great to use with your loose foundations. Especially for touch ups throughout the day. It absorbs excess oil and sets your foundation.”
I replied to this email in April of 2017 and now in November 2017, almost half a year later, I still have not heard back!
I think that is bad customer service.... The product costs $33. That’s a lot of money in my book. I’m sure the markup is really high on these items. If they didn’t want to offer a replacement, fine. But the least they could have done was offer a coupon for a future purchase as they know I use their foundation... I have a few containers of foundation left because I switch it up depending on the season to match my skin tone better, but poor customer service really does make me wonder if I should still keep purchasing the product. What would you do?