Testing The Away Luggage 100 Day Trial Full Refund Guarantee: An Unintentional Customer Service Review
My recent customer service interaction with Julep...
Click here to read my other Customer Service Experiences.
So the other week, against my better judgement, I picked up some pomegranate arils from POM Wonderful.
Ipsy Glam Bag IpsyCare Customer Service Review:
Do you remember in my Ipsy Post for January's 2018 Glam Bag that one product, the Lue by Jean Seo serum had leaked all over everything, and I wrote to Ipsy to see how they would handle it?
In less than 2 hours, here is the reply I received:
Scott Toilet Paper (Kimberly Clark Company) Customer Service Review
What’s your favorite type of toilet paper? Do you go the cheapest route or the plushest?
I usually pick up Quilted Northern Ultra Plush (the one in the purple packaging), but I am open to suggestions.
Discover Credit Card Dispute Customer Service Review:
One thing I love about the digital age and online banking is that if you have an issue, a lot of times it can be resolved online without having to wait on hold on the phone for ages. I found this to be true with a recent issue I encountered regarding a charge on my Discover Card.
Customer Service Series Explanation:
The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service. Click here to see more in the Customer Service Series.
Dollar Shave Club Customer Service:
I recently signed up for Dollar Shave Club (*love*) and I recently had a question about my account, something I wanted to have adjusted. The chat agent was really friendly and eager to help. She let me know it would be no problem and the IT people would have to handle it, but that she would send me an email when it was completed.
Later that afternoon she sent me an email apologizing that IT was no longer able to make the adjustment I had requested. (Bummer) Because of the inconvenience she added a $5 credit to my account so I could add something to my order before my next box ships and get $5 off. (Surprise!)
I think this is great customer service. The initial interaction was great and efficient. The agent didn’t ignore me after the chat ended. She promptly kept me informed about the situation and when her hands were tied to deliver, she gave me a credit. As a customer, it made me feel valued. As a company it is smart because when I add a product whether it costs $5 or more, if I love it... I will keep buying it. So the credit is a good investment in their part ;) Either I will spend more money with them or, even if I don’t, I feel more loyal after the interaction.
Thanks, Dollar Shave Club! I look forward to receiving many more of your blades in the mail. :)
Click here to see more in the Customer Service Series.
Customer Service Series Explanation:
The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service.
Click here to read more from the Customer Service Series
Amazon's Customer Service:
Amazon has really great customer service, in my experience. I have been an Amazon customer since 2010. I do not hesitate to contact them if I have an issue with an order or if my Prime shipped item came later than it was expected. I have found their employees to be efficient in handling these issues. If there is a delivery delay, at times I have been offered a complimentary extension of my Amazon Prime membership for one month and when there has been an issue with a product that can not be returned with their easy return system for whatever reason, I have been issued a refund or a partial credit on my account. If you are offered a refund, you have the option to re-order the item with 1 day shipping and they will reimburse you for the shipping cost. You can see below the email response from the rep:
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