Customer Service Series Explanation:
The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service. Click here to see more in the Customer Service Series.
Dollar Shave Club Customer Service:
I recently signed up for Dollar Shave Club (*love*) and I recently had a question about my account, something I wanted to have adjusted. The chat agent was really friendly and eager to help. She let me know it would be no problem and the IT people would have to handle it, but that she would send me an email when it was completed.
Later that afternoon she sent me an email apologizing that IT was no longer able to make the adjustment I had requested. (Bummer) Because of the inconvenience she added a $5 credit to my account so I could add something to my order before my next box ships and get $5 off. (Surprise!)
I think this is great customer service. The initial interaction was great and efficient. The agent didn’t ignore me after the chat ended. She promptly kept me informed about the situation and when her hands were tied to deliver, she gave me a credit. As a customer, it made me feel valued. As a company it is smart because when I add a product whether it costs $5 or more, if I love it... I will keep buying it. So the credit is a good investment in their part ;) Either I will spend more money with them or, even if I don’t, I feel more loyal after the interaction.
Thanks, Dollar Shave Club! I look forward to receiving many more of your blades in the mail. :)
Click here to see more in the Customer Service Series.