Customer Service Review: Tieks

Click here to read my other Customer Service Experiences.

Click here to read the rest of the Tieks Series

Read My Email To Tieks:

Tieks Response to My Email:

Thoughts on the Interaction:

I was happy with this interaction. Tieks has a great return policy that if the shoe is in original condition you can return it at any time. So if you really wear the shoe around the house exclusively to test it out you could send it back with no time limit according to their site. Hard to get a true feel just wearing around the house, but you’ll get some indication if this will work for you I think. They also have an option to return and exchange sizes if you are between 2 sizes.

Anyways, I thought the associate handled the inquiry well and offered some practical suggestions:

• ​Kiwi Conditioning Oil
• Angelus Satin Acrylic Finisher
• Wear them with thick socks
• Strech with a wooden shoe tree
• Have a cobbler stretch them
• Follow up invitation to reply to the email or call the number for more assistance

As I mentioned in my last post, at the end of the day I wish such a costly pair of shoes didn’t need so much up front maintenance, but it is what it is. Everyone’s feet and needs are different.

But the bottom line is Tieks makes a beautiful shoe in tons of colors out of quality materials and they have very fast (same day response above!) and kind customer service. I give their service a thumbs up and I am going to keep working with these shoes since the investment has already been made. Stay tuned for the update after having these shoes for one year.

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Customer Service Series Explanation:

The market for almost any product today is very competitive and to me customer service is what really stands out and makes me want to be a loyal customer of any given brand, service, or company that fits my current needs and budget. That being said, periodically when I reach out to companies, I would like to share my experience with their customer service in case it helps protect you from a bad situation or gives you confidence to make a necessary purchase knowing the company really backs their product or service. Click here to see more in the Customer Service Series.

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